Texas Farm Bureau
Texas Farm Bureau

Employment Opportunities with Texas Farm Bureau
Texas Farm Bureau is an Equal Opportunity Employer (M/F/D/V).

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Help Desk Specialist Intern
Job Code:2021-ISDS-012
Company:Texas Farm Bureau Casualty Insurance Company
Location:Waco, TX
Job Responsibilities:
This position provides first line technical support for employees with regard to corporate business needs keeping documentation current regarding this support, and escalating reported problems as necessary for the purpose of timely and user friendly resolution.
Job Qualifications:
Complete all training and assignments in a timely and effective manner.

Apply departmental standards and procedures to all assignments.

Effectively communicate with appropriate personnel.

Report status on assigned projects.

Function effectively as a team member.

Provide after-hours problem resolution as required.

Complete all other duties as assigned.

Job Responsibilities:

Troubleshoot and resolve problems with corporate equipment hardware and software.

Escalate problems/work orders to appropriate personnel as needed.

Provide overview training to end users.

Communicate with vendors for problem resolution as needed.

Update and resolve helpdesk work orders per established proceduresCreate and estimate project task lists.

Minimum Qualifications:

Good oral and written communication skills.

Good organizational skills.

Good problem solving abilities.

Ability and willingness to learn and extend skills.

Basic knowledge technical skills below:

PC operating systems
Microsoft Office application software
Access Manager
BETA 88CEMT commands
Active Directory
Book Manager
DynaprintIEFBR14JES2OS390 JCLVTAMSpiffy

Ability to key 30 wpm without errors

Must be pursuing an Associate degree or above in a computerrelated field from an accredited school.
Other Job Information (if applicable):
Consistently lift and move items weighing up to 40 lbs. without assistance.

Occasionally work long, irregular hours.

Provide after hours problem resolution when required.

Repeated use of PC, telephone, and office machines.

Extended periods of sitting and concentration.

Occasional bending, twisting, crouching, pulling, pushing, and reaching in office environment.