Texas Farm Bureau
Texas Farm Bureau

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Texas Farm Bureau is an Equal Opportunity Employer (M/F/D/V).

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Physical Damage Manager
Job Code:2020-CLPD-006
Company:Texas Farm Bureau Casualty Insurance Company
Location:Houston, TX
Status:Full-time
  
Job Responsibilities:
This position is responsible for all physical damage results including customer satisfaction and Claims Department goals for their assigned territory.  This position is listed as Waco, Texas but may not require relocation.

MAJOR RESPONSIBILITIES AND AUTHORITY

Directly supervise all Physical Damage Appraisers in their assigned territory.

Manage the assignments and workloads of the Physical Damage Appraisers in their assigned territory.

Provide training, analysis, trending, auditing, and direction for the handling and results of all physical damage claims in their assigned territory, including catastrophe claims.

Direct, maintain, and coordinate the Claims Department’s physical damage appraisal tool, including management of rules, guidelines, assignments, and quality review.

Collaborate with Physical Damage Supervisors and State Physical Damage Manager to develop metrics and analytics to measure the Claims Department’s performance in handling physical damage claims.

In coordination with the Claims Trainer and Physical Damage Supervisors, develop and deliver training for each new Claims Representative Trainee and/or new Physical Damage Appraiser to be completed within 30 days of hire date.

Teach, monitor, promote, and communicate proper and current physical damage estimating procedures and standards as adopted by the Claims Department.

Build and deliver a complete physical damage quality management program for both direct reports and field Claims Representatives.

Develop, present, and coordinate additional training, including continuing education physical damage classes, to Claims Department personnel.

Maintain, audit, and coordinate the Lynx Direct Repair Program for geographic area of responsibility at the discretion of the State Physical Damage Manager.

Assist in selecting, monitoring, auditing, and managing relationships with independent appraisers and other outside vendors related to physical damage as determined by the State Physical Damage Manager.

Submit reports in a timely manner, including prospective and retrospective analysis of issues, trends, results, and action plans and actions taken for improvement, as requested by State Physical Damage Manager.  
  
Develop formal communication procedures and processes with SIU and promote fraud identification.
 
Coordinate storm resources when requested by the State Physical Damage Manager.  

Assist Agents and Telephone Claims personnel with claims involving physical damage.

Receive complaint calls involving the Physical Damage area and resolve or direct them, as appropriate.

Evaluate job performance and conformance of physical damage personnel to Company requirements and recommend appropriate personnel action, up to and including termination as appropriate, and salary changes.

Document and discuss job performance problems with physical damage personnel to identify causes and issues, and to work on resolving problems.

Recruit, interview, and select physical damage employees.

Train and instruct physical damage employees in job duties and Company policies.

Review, correct, and approve all monthly expense reports of direct reports.

Ensure that all physical damage employees are fully trained according to Company training guidelines and maintain records of all training completed.

Review and approve direct reports’ office rent, telephone expenses, and any other related expenses.

Assist physical damage personnel in the resolution of complex or difficult claims.

Maintain strong knowledge base for all matters that fall under scope of the position.

Comply with the Certified Fleet Operator requirements of the Company Driving and Safety Policy.

Other duties may be assigned.
Job Qualifications:
Four-year degree from an accredited college or university.

Five years’ experience in physical damage claims, preferably as a Physical Damage Supervisor, a Claims Representative or an Appraiser for a Farm Bureau Insurance Company.

All Lines Adjuster license from the Texas Department of Insurance, maintained according to the licensing requirements set forth by the state of Texas.

Must possess and maintain I-CAR Platinum Individual designation. Maintaining the designation requires earning 2 points of ongoing I-CAR training each year. Points are earned by successfully completing tested training from I-CAR and Industry Training Alliance members. One point is usually awarded for each four-hour course successfully completed.

Strong knowledge of the Claims Reference Manual and Claims Standards.

Basic knowledge of computer applications including the following:
1) The company’s e-mail system
2) The company’s imaging and document handling system
3) The company Intranet
4) The electronic claims system

Strong knowledge of claims automobile estimating software.

Effective interpersonal verbal skills, both face-to-face and over the phone.

Valid Texas driver’s license and driving record at the time of hire which would not place the employee on probation, or disqualify the employee from Certified Fleet Operator Status under the company Driving and Safety Policy.
Other Job Information (if applicable):
Occasional long, irregular work hours.

Extensive amounts of travel, including overnight travel.

Repeated use of PC, telephone, and office machines.

Extended periods of sitting and concentrating.

Bending, twisting, crouching, pulling, pushing and reaching in an office or field environment.

Occasional lifting and moving items weighing up to 30 lbs.